In the expansive realm of customer service and business process outsourcing, Indian call centers have emerged as influential catalysts, redefining the way enterprises engage with their clientele and manage core operations. This article embarks on a journey through the evolution, ascension, and far-reaching impact of Indian call centers, shedding light on the factors underpinning their […]
Studying customer behavior allows call centers to identify patterns, predict future behavior, and develop strategies to influence positive outcomes.